Service, Operation & Maintenance

Technical Support

TES have a dedicated team to provide complete technical support for clients. Our dedicated Project Managers will liaise directly with the clients contract team and will oversee all in-coming requests through the dedicated support desk. Depending on the nature of the technical support required, the problem will be immediately logged (through our support desk facility) with a qualified and experienced member of the technical support team.

As a matter of urgency the issue will be dealt with and resolved in accordance with TES standards. In the unlikely event that the issue raised relates to new equipment installed, TES have a full warranty and technical support programme in place to ensure any problems that might arise are alleviated and dealt with swiftly. Full Technical support will be provided to clients as required, at all times throughout contract delivery.

Training

A full training programme will be devised by TES to ensure clients personnel are completely familiar with new technologies and equipment supplied. Training will be delivered by experienced TES employees to ensure staff are fully versed and equipped with the necessary information and training to operate TES systems.

Depending on client preference, training can take the form of blended learning – combining on-site and traditional class-room based training to ensure full and comprehensive training programme is delivered. Information manuals will be provided to support training.

Maintenance Back-Up

TES have in place an experienced and mobile maintenance team who can be quickly deployed to site for any issues. Calls will be logged with the Support Desk and issued to relevant members of the Maintenance team comprising of TES specialists. This will ensure any issues will be resolved effectively and efficiently.

Through our tried and tested repair and maintenance protocols, we will provide a prompt and effective maintenance back-up service as required. Responses will be undertaken within 48 hrs in any normal working week. TES operate on the principles of zero snags and our maintenance team have an excellent track record in providing effective troubleshooting and repair service.

TES have extensive experience in providing effective maintenance back-up and have a large inventory of spares to facilitate maintenance and repair requirements.

Assistance for Planning & Design

TES have in place an experienced team of design engineers who will be available throughout the course of the contract to consult with the client for planning and design requirements.

 

HQ Address

TES Group Headquarters
Kilcronagh Business Park,
Cookstown, Co. Tyrone, BT80 9HJ

UK Midlands Address

Silverdale Enterprise Centre,
Kents Lane, Silverdale,
Staffordshire, ST5 6SR

UK Northern Address

Orion Business Park,
North Shields,
Tyne and Wear, NE29 7SN

UK London Address

Greater London,
Multiple London Locations

HQ Contact Details

TEL: +44 (0) 28 8676 1141
FAX: +44 (0) 28 8676 9732
EMAIL: info@tesgroup.com

UK Midlands Details

TEL: 01782 717183
FAX: 01782 717183
EMAIL: info@tesgroup.com

UK Northern Details

TEL: 0845 557 8461
FAX: 01782 717183
EMAIL: info@tesgroup.com

UK London Details

TEL: 0845 557 8461
EMAIL: info@tesgroup.com